Shipping policy
SHIPPING DESTINATIONS
We are pleased to offer shipping services to customers in the United States, Australia, and the European Union.
Supported EU Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Remote Area Exclusions: Please note that we are currently unable to ship to remote territories or dependent islands. This includes, but is not limited to:
United States: Alaska, Hawaii, Puerto Rico, Guam, etc.
European Dependent Islands and remote regions.
ORDER PROCESSING
Processing Time: Please allow 2-4 business days for our team to process, quality-check, and pack your order before it is dispatched.
Note: Processing time is separate from the shipping time. We are continuously optimizing our fulfillment centers to ensure your order is handled as efficiently as possible.
SHIPPING RATES & ESTIMATES
We offer transparent flat-rate shipping and free shipping incentives.
Standard Shipping:
Orders between $0 - $48.99: $8.99
Orders over $49.00: FREE
Expedited Shipping:
Flat Rate: $15.99
Estimated Delivery Timelines: Please note that these are estimates based on business days (Monday-Friday).
Standard Shipping:
United States: 5-7 Business Days;
European Union: 5-8 Business Days;
Australia: 5-8 Business Days;
Expedited Shipping:
United States: 2-4 Business Days;
European Union: 2-5 Business Days;
Australia: 2-5 Business Days;
Disclaimer: While we make every effort to deliver within these estimates, shipping times are not guaranteed and may vary due to high volume, customs processing, or unforeseen delays with the carrier.
ORDER TRACKING
Once your order has left our warehouse, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your delivery status in real-time via our tracking page.
DUTIES & TAXES
All product prices listed on our website are tax-inclusive. You will not be charged additional taxes at checkout. In the rare event that local customs authorities attempt to charge additional duties upon arrival, please contact our support team for assistance.
LOST OR DELAYED PACKAGES
If your package has not arrived by the estimated delivery date, please follow these steps before contacting support:
Check Tracking: Review the latest update on your tracking link.
Verify Address: Ensure the shipping address in your confirmation email is correct.
Check Surroundings: Look around your mailbox, porch, or ask family members/neighbors if they accepted the package on your behalf.
If the tracking shows "Delivered" but you have not received it, or if there is no movement for an extended period, please contact us immediately at service@fittales.com. We are here to help resolve the issue as quickly as possible.
